A first step towards service-dominant logic as a new approach to overcome challenges in business intelligence
Record type:
paper
Creator:
PamHugJoh
Publisher:
AOS
Host:
High expectations are set for Business Intelligence (BI), yet it fails to consistently deliver accordingly: there are numerous reports of BI challenges and failures. Existing approaches to address BI challenges are largely found to be ineffective, highlighting the need for a new approach. This paper examines how BI is perceived or understood and establishes that, firstly, BI is inherently grounded in Goods-Dominant (G-D) logic and secondly, that this can be linked to the challenges that are experienced within BI. A recommendation is made for a shift to Service-Dominant (S-D) logic as a new avenue of exploration to assist in overcoming BI’s prevailing challenges. Identifying the inherent G-D logic in BI provides the first step necessary in making this shift. Research findings are based on an interpretive case study of a South African Banking institution as well as a literature review.
Similar
Performance concept through a Service-Dominant Logic in Tunisian manufacturing companiesTowards Controlled AQG: A Hybrid Approach Based on Verbal Valence (LVF) and First-Order Logic10. A first step towards the analysis of tone in SantomenseSORTIFY: The First Step to a Greener WorldA First Step Towards the Development of Yoruba Named Entity Recognition SystemIntegrating Artificial Intelligence: A Step towards the African Peace and Security Architecture