A Smart Queue Management System For Public Institutions

Public facilities in Nigeria play a significant role in delivering necessary services; however, these services are often marred by challenges of excessive queues, inefficient services administration, and dropping levels of customer satisfaction. This project attempts addressing these challenges through designing and installing a Smart Queue Management System (SQMS) specially tailored for the Nigerian public administration. The research was directed to articulate the key needs and challenges of queue administration at public institutions, investigate up-to-date technologies associated with smart queue administration systems, conceptualize the architecture and components of a smart queue managing system appropriate for public institutions, pilot an implementation of the proposed system, and estimate its potential effect on performance indicators like waiting time, citizen satisfaction, and staff productivity. Unified Modeling Language (UML) was used in modeling the system by the use of class, activity, and sequence diagrams. CodePen was used in developing the prototype for interface prototyping, and it was tested by simulated data analogous to operations within Somolu Local Government Secretariat, Lagos State. Results showed marked reductions in wait time, uniformly distributed staff workload, and increased transparency of services, hence augmented citizen experience and organizational effectiveness. It is hereby concluded that SQMS is most promising for transforming public service delivery in Nigeria and provides a replicable framework for developing countries, and a basis for future integration of AI and biometric technologies Keywords: Smart Queue Management System, Nigerian, Public administration, Public institutions, architecture, components, implementation, performance indicators