Bridging the Digital Divide through Public Library Services: The Kano State Library Experience (2017–2023)

The rapid expansion of Information and Communication Technologies (ICTs) has transformed access to information, education, and public services, yet the digital divide continues to limit equitable participation in the digital society, particularly in developing countries. Public libraries have consequently evolved beyond their traditional role as repositories of information to become community-based digital learning centres that promote digital inclusion through access to technology, digital literacy, and lifelong learning opportunities. Despite this expanded mandate, there remains limited documentation of practical ICT and digital inclusion initiatives implemented by Nigerian public libraries. This paper addresses this gap by documenting the Kano State Library's experience in promoting digital inclusion between 2017 and 2023. The study adopted a qualitative practice-based case study design based on documentary evidences and reflective professional observation. Data were obtained from annual reports, departmental files, programme reports, administrative records, policy documents, committee reports, photographs, media publications, and other institutional records, complemented by the author's direct involvement in the planning, implementation, supervision, and evaluation of the initiatives. The data were analysed using reflective thematic presentation and interpreted through the lens of Digital Inclusion Theory. The findings indicate that the Kano State Library implemented a comprehensive digital inclusion strategy centred on four interrelated dimensions: expanding access to ICT infrastructure and Internet services, improving affordability through free digital services, strengthening users' digital competencies through structured ICT training programmes, and promoting meaningful use of digital technologies for education, online learning, computer-based test preparation, and community engagement. The paper concludes that public libraries possess significant potential to reduce digital exclusion when supported by sustained investment in ICT infrastructure, digital literacy programmes, strategic partnerships, and enabling government policies. The study contributes practical evidence on the evolving role of public libraries in advancing digital inclusion and provides lessons for policymakers, library administrators, and information professionals seeking to strengthen community-based digital services in Nigeria and other developing countries.