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ClickToAssist: An AI-Driven Platform for Transforming Uganda's Informal Service Economy through Contextual Algorithmic Matching

Domain:

digital infrastructure

Record type:

software
Creator:
Nak
Publisher:
Zenodo
Host:avatar
Uganda's informal service sector—employing 70% of working Ugandans—suffers from severe marketfragmentation characterized by trust deficits and information asymmetry. We developed ClickToAssist,an AI-powered platform engineered specifically for Uganda's context. Through field testing acrossKampala with 250 verified service providers and 1,200 customers, we implemented community-basedverification and culturally intelligent matching algorithms incorporating neighborhood reputationnetworks, language compatibility, and local context. Results demonstrated an 87% reduction in servicesearch time (from 3.2 days to 4.7 hours), 76% higher customer satisfaction, and a 63% decrease inincome variance for service providers. Our AI matching achieved 92% accuracy by addressingcontextual factors global platforms overlook. This research demonstrates that contextually intelligenttechnology can effectively transform fragmented service markets in the Global South

Visit

doi.org

Licenses

Creative Commons Attribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/legalcode

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