Developing an e-records readiness framework for labour organizations in Botswana

This article examines e-record readiness in labour organizations in Botswana and proposes an e-record readiness framework to be used in context. E-records readiness was examined based on a mixture of components, which included information and communication technology uptake and use; best records management practices; selected tenets of existing e-records readiness assessment tools and the extent of integration of labour organizations into the national e-readiness framework. The study was largely guided by a quantitative paradigm and used a survey research strategy, which was complemented by methodological triangulation of data collection methods. All the 50 registered labour organizations in Botswana were surveyed, 45 of which responded, representing a response rate of 90 percent. Data were obtained through structured questionnaires, semi-structured interviews, document review and observations. The study established that e-records readiness in labour organizations in Botswana was evident, low and evolving. That was evidenced by the slow adoption of ICTs; inadequate records management standards and practices; and low integration in the national e-readiness framework. It was recommended that in order to foster successful e-records readiness in labour organisations, there is a need to underscore effective ICT adoption and use, implementation of best records management practices and rigorous integration of labour organizations into the information and knowledge society in Botswana.