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Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

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paper
Creator:
B KB OB LMic
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Developing customer-focused public sector rewards schemes : evidence from the Botswana government's performance based reward system (PBRS)

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public sector managementservice deliveryperformance measurement (quality)Botswanaperformance managementcustomer services quality150599 Marketing not elsewhere classified910403 Marketing

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