International audience
This paper aims to analyze the requirements to implement successfully the digital transformation process. Principals Components Analysis is applied to identify these requirements in African social care services. Results indicate that in projects where World Bank makes investments both in technology infrastructure and employee training, social care services implement the digital transformation process. Contrariwise, services are still in the digitalization phase in projects where the only investment made is in technology infrastructure. .keyword : digital transformation; digitalization; technology infrastructure; employee training JEL classification code : M10