Dynamic capabilities and loan delinquency management: Implications for the financial sustainability of microfinance institutions in Tanzania

The research investigated the degree to which client appraisal relate to financial sustainability among Microfinance Institutions in Tanzania. Grounded on Resource Based View Theory, the study employed an explanatory research design whereby data was collected from a sample of 291 microfinance institutions from Dodoma, Iringa and Shinyanga regions. Semi-structured questionnaire in form of 5-point Likert scale was used to collect data which were analysed through inferential method. Research findings revealed that credit terms negatively influenced financial sustainability, whereas integration capabilities significantly and positively affected financial sustainability. Research findings further revealed that introduction of dynamic capabilities into the structural model improved the coefficient of determination (R²) value from 0.150 to 0.218, confirming their moderating role. Specifically, integration capability amplified the positive impact of internal control (IIC → SI, β = 0.157, p = 0.006), while sensing and learning did not significantly alter base relationships.  Moreover, the research findings indicated that R² of 0.218 (adjusted R² = 0.175) accounted for approximately 22 percent of the variance in financial sustainability, reflecting the combined influence of loan delinquency strategies and dynamic capabilities.  The study concludes that financial sustainability of MFIs in Tanzania depended not only on internal management practices, but also on external environmental conditions and institutional maturity, thereby necessitating multi-level policy interventions. The study recommends that MFIs in Tanzania adopt context-sensitive credit policies, such as granting of grace periods or seasonal repayment structures, especially for clients in agriculture and informal sectors. Also, strengthening learning systems including provision of staff training, knowledge sharing, and performance reflection could complement integration capabilities to boost long-term sustainability. Finally, MFIs should adopt adaptive management frameworks that combine governance, data analytics, and collaborative networks to manage delinquency dynamics.