E-Government in East Africa

Today, many governments have embraced e-governance through automation in order to enhance service delivery thereby overcoming the challenges of traditional governance. Potentially, ICT can transform the generation and delivery of public services with the object of increasing the frequency and recurrence of online services interaction and participation between the governed and the governors. Since 2004, the Kenya government has made a shift towards automation and electronic service delivery. This chapter addresses the policies, strategies, and institutional structures through which e-participation is taking place. Evidence was gleaned through the use of extant secondary and primary data. Findings show that good will from the governors through an enabling environmental policy is an opportunity to be seized for e-participation to blossom amidst a few challenges that are surmountable. To enjoy the dividends of e-participation, more training and substantial investment in the architecture for e-governance in Kenya remain urgent priorities.