Examining the adoption of information technology in facilities management using the technology acceptance model

Purpose The integration of technology into facilities management is essential for the seamless operation of organisations, encompassing a diverse range of activities that support the functionality, safety and sustainability of built environments. Thus, technology in facilities management has transformed the way organisations operate, enhancing efficiency, sustainability and user experience. This study examined the adoption of information technology (IT) for the successful implementation of facilities management (FM) systems in public institutions in Ghana using the technology acceptance model (TAM). Design/methodology/approach The study employed a survey design involving 100 facilities management practitioners from public institutions within the Greater Accra Region. Findings The perceived ease of use of the system was significantly influenced positively by the availability of IT system and usability of FM system; similarly, perceived usefulness was found to be significantly influenced positively by the security and functionality of FM system. Acceptance and use of FM system by facilities management practitioners was also found to be significantly influenced positively by perceived ease of use and perceived usefulness of FM system. Research limitations/implications The findings challenge managers and researchers to acknowledge that the availability IT resources, confidentiality and security, usability and functionality are very critical factors that influence facility management professionals’ intention to adopt IT for their work. Facilities managers must consider automating IT systems for innovative and smart FM services. Originality/value The paper establishes the elements that influence FM practitioners in organisations to adopt IT in executing their functions.