bezawit16-ke/customer-experience-analytics

Customer Experience Analytics for Fintech Apps - Interim Submission Analyzing user reviews of Ethiopian banking apps (CBE, BOA, Dashen) to identify satisfaction drivers and pain points through sentiment analysis and thematic clustering. \# Customer Experience Analytics - Final Submission \## 📊 Project Overview Complete analysis of user reviews for three Ethiopian banking apps. \## 🏦 Banks Analyzed \- Commercial Bank of Ethiopia (CBE) \- Bank of Abyssinia (BOA) \- Dashen Bank \## 🚀 How to Run 1\. Install dependencies: `pip install -r requirements.txt` 2\. Collect data: `python scripts/scrape\_final.py` 3\. Run analysis: `python scripts/analyze\_final.py` \## 📈 Results \- Average ratings calculated for each bank \- 3 visualizations generated \- Insights and recommendations provided \## 📁 File Structure