christianahnk-hue/Kitchen234-Customer-Service-Agent

AI voice agent for Kitchen234 Nigerian restaurant — answers every call, takes orders, checks order status, and handles complaints with warm Naija hospitality. # Kitchen234 Voice Agent — Nike AI voice agent for **Kitchen234**, an authentic Nigerian restaurant in Austin, TX. **Nike** answers every call to the restaurant — takes orders, answers menu questions, checks order status, and handles complaints with warm Naija hospitality. Humans only step in on transfer. Built on Vapi · Anthropic Claude · ElevenLabs · Supabase · Node.js. ## What Nike does - 🍲 **Takes complete orders** — dishes, portion sizes, spice level ("Mild, medium, or proper Nigerian hot?"), pickup or delivery with address capture, then confirms with a `KIT-XXXXXX` order number and prep time - 📖 **Answers menu questions** — searches the live menu in the database, quotes real prices and descriptions; never invents dishes - 🔎 **Checks order status** — by order number or caller's phone, with time-remaining estimates - 😔 **Resolves complaints** — empathetic intake, `K234-` ticket numbers, 2-hour team callback promise - 🌙 **After-hours pre-orders** — outside 9 AM–9 PM Central, takes pre-orders queued for opening instead of losing the call - ☎️ **Transfers to a human** — warm transfer to the manager's direct line on request or escalation - 🚫 **Never guesses on allergens** — ingredient-safety questions become kitchen callbacks, not improvised answers - 📤 **Outbound calls** — order-ready notifications and follow-ups via API, CLI, or batch CSV - 📧 **Emails every call** — transcript, summary, duration, and recording link to the kitchen inbox ## AI-first call flow (Setup B) The restaurant's existing phone number **forwards unconditionally** to Nike's Twilio number — customers keep dialing the number they know, Nike answers 100% of calls, and the kitchen phone stops interrupting cooking. ``` Customer dials the kitchen number │ (unconditional carrier forwarding) ▼ Nike answers (Vapi: Claude LLM · ElevenLabs Nigerian voice · Deepgram STT) │ ├── order / menu / status / complaint → tools → this server → Supabase ├── "let me speak to a person" → transfer to MANA …