ernestmoyo/wardpulse

Ward-level civic service delivery intelligence platform for Zimbabwe. 78 wards across Harare, Chitungwiza & Epworth. # WardPulse **Ward-level civic service delivery intelligence platform for Zimbabwe.** WardPulse turns anonymous citizen reports into public accountability. Citizens report service delivery failures — water, roads, sanitation, waste — directly from their phones. Reports are geotagged to wards, scored, graded, and displayed on public dashboards that councillors, journalists, NGOs, and donors can all see. The core thesis: **when ignoring citizens has a measurable, public cost, service delivery improves.** --- ## How It Works ``` CITIZEN WARDPULSE OUTCOME ─────── ───────── ─────── Opens wardpulse.org GPS detects Ward 26 "Your ward: Grade D" on their phone Shows their ward scorecard Taps "Report issue" 3-tap wizard: Report geotagged (water outage) Category → Location → Submit and stored Report appears on Ward 26 scorecard updates Public pressure public ward map Grade recalculated on councillor Councillor sees Response tracked publicly Accountability grade dropping Response rate: 34% loop closes Journalist (Asher) Cites structured ward data Informed advocacy writes Resident Review in investigative journalism Donor sees impact Ward 26 water resolution Evidence-based metrics improving rate: 12% → 47% funding decisions ``` ## The Accountability Loop WardPulse is not a suggestion box. It's a civic accountability engine: ``` Citizen reports issue │ ▼ Ward scorecard updates (public grade: A-F) │ ▼ Councillor sees grade dropping │ ▼ Councillor responds (tracked publicly) │ ▼ Journalist cites data in reporting │ ▼ Public pressure intensifies │ ▼ Service delivery improves (or doesn't — and everyone can see) ``` ## Coverage - **Harare** — 46 wards (Harare City Council) - **Chitungwiza** — 25 wards (Chi …