johnkamauwamunga/uwazi-kenya-backend

Uwazi is a tool that helps citizens report problems (like a broken road, a clinic without medicine, or a school with no teacher), track public projects (like a new water tank or a health centre), and see how their leaders are performing – all in one place. --- # Uwazi User Guide: How to Use the Platform *For Citizens, Leaders, and Moderators* ## What is Uwazi in simple words? Uwazi is a tool that helps citizens **report problems** (like a broken road, a clinic without medicine, or a school with no teacher), **track public projects** (like a new water tank or a health centre), and **see how their leaders are performing** – all in one place. It also explains **constitutional rights** like petitions and recalls, but Uwazi itself never removes a leader or runs an election. It only shows facts. --- ## For Citizens – How you use Uwazi ### 1. Reporting a problem **Step‑by‑step:** 1. Open Uwazi on your phone (web, mobile app, or via SMS/USSD if you have a simple phone). 2. Choose **“Report an issue”**. 3. Pick what the problem is (road, water, health, school, etc.). 4. **Point on a map** or describe where it is (ward, village, landmark). 5. Take a **photo** (if you have a camera phone) – optional but helpful. 6. Write a short description (e.g., “This road has a big hole that blocks ambulances”). 7. Submit. **What happens after you submit?** - Uwazi automatically **routes** the issue to the correct leader – e.g., a broken road in a ward goes to the **MCA**; a missing teacher at a primary school goes to the **MP** (if it’s a national school) or **County** if it’s a county school. - You get a **tracking number** via SMS or in the app. - You can check the status anytime: `Submitted → Acknowledged → In Progress → Resolved` - If the leader does nothing for too long, Uwazi **escalates** the issue to the next higher office (e.g., from MCA to Governor, then to the President’s office as a last resort). > **Important:** You can report **anonymously** – Uwazi does not share your phone number or name with any leader unless you allow it. ### 2. Tracking a government project Examples of projects: a new borehole, a classroom, a road tarmacking. **How to see a project:** - Go to **“Projects”** and choose your ward or constituen …