KUC-SpaceLab/ComplainDesk

SpaceLab's Repository for Forloop's University of Ghana's Hackathon THE PROBLEM ---------------------------- Ever tried complaining to your institution about a nagging issue you are facing? The school light being out, a lecturer’s theatrics, the WIFI being down, problems with a course, issues accessing your student portal or is it just plain you are a fresher and you literally have no idea who to meet or what to do. To solve most of these things, requires the student to make a complain as well as tracking his complain to ensure it has been resolved. This is where the problem lies, apart from human error, the individual forgetting or the individual being flooded with the same issues which someone has complained about. It is also important to remember in a large institution like University of Ghana, where the Computer Science department is miles away from the relevant academic offices and almost similar distance exist between the hostels. The large population could easily overload the individual being complained to. The distance between the complainant’s location and the office of the individual, i.e. the great fixer and the daunting task to ensure it has been resolved hinders a smooth student experience and the institutions ability to effectively tackle its problems within its institution. THE SOLUTION ---------------------------- Complain Desk aims to fix this nagging problem by offering a web application solution to universities. The goal is to easily place in the hands of students several features in order to make complaints to the right authorities easier and efficient. It also provides the opportunity to scan through earlier resolved issues or pending issues, this would prevent the institution from being notified of the same issue several times. While allowing to track the status of complaints made and alerting the complainants when it is resolved. On the institution side of things, this application prevents the institution from being overloaded with several individuals with different complaints in a day and having no way …