pchukwuemeka424/whatsapp-chatbot

This is a comprehensive multi-language WhatsApp customer support chatbot specifically designed for local businesses in Nigeria. The bot provides automated customer service with intelligent language detection and business-specific conversation flows. # WhatsApp Customer Support Chatbot 🤖 A comprehensive multi-language WhatsApp customer support chatbot designed for local businesses in Nigeria. Supports English, Pidgin, Yoruba, Hausa, and Igbo languages with automated customer service for e-commerce, banking, telecom, and SME businesses. ## 🌟 Features - **Multi-language Support**: Automatic language detection and responses in 5 Nigerian languages - **Business-specific Flows**: Customized conversation flows for different business types - **Real-time WhatsApp Integration**: Direct integration with WhatsApp using whatsapp-web.js - **Smart Language Detection**: Automatically detects user's preferred language - **Session Management**: Maintains conversation context across interactions - **API Endpoints**: RESTful APIs for monitoring and external integrations - **Business Hours Support**: Automatic business hours checking - **Input Validation**: Robust validation for Nigerian phone numbers, emails, and order numbers - **Rate Limiting**: Built-in protection against spam and abuse - **Web Dashboard**: Monitor bot status and configuration ## 🏢 Supported Business Types ### E-commerce - Order tracking and status updates - Payment assistance and issue resolution - Return policy information - Product inquiries ### Banking - Account balance inquiries - Money transfer services - Bill payment assistance - Transaction support ### Telecom - Data plan information - Airtime purchase assistance - Network issue troubleshooting - Service activation ### SME (Small & Medium Enterprises) - General customer inquiries - Complaint handling - Feedback collection - Support ticket creation ## 🌍 Language Support | Language | Code | Sample Greeting | |----------|------|-----------------| | English | `en` | "Welcome to our business!" | | Pidgin | `pidgin` | "Welcome to our business! How I fit help you?" | | Yoruba | `yoruba` | "Kaabo si ile ise wa!" | | Hausa | `hausa` | "Barka da zuwa kasuwancinmu!" | | Igbo | `igbo` | "Nnọọ na azụmahịa …