Selamawit-Kassaye/Fintech_Customer_Experience

Analyze customer reviews of Ethiopian mobile banking apps to extract sentiment, identify themes, and generate actionable insights for improving user experience. # Task 1: Data Collection & Preprocessing **Project:** Customer Experience Analytics for Fintech Apps **Task:** Scrape and preprocess Google Play Store reviews --- ## Objectives - Scrape reviews, ratings, dates, and app names for three Ethiopian banks: - Commercial Bank of Ethiopia (CBE) - Bank of Abyssinia (BOA) - Dashen Bank - Preprocess data: - Remove duplicates - Handle missing values - Normalize dates (YYYY-MM-DD) - Save cleaned data as CSV with columns: `review, rating, date, bank, source` ---