sumayya3/support-portfolio

Hausa & English Bilingual Support | Live Chat & Email for tech companies, businesses and individuals. # Bilingual Support Specialist | English & Hausa Hi! I provide professional Live Chat and Email Support for tech companies, startups, and app developers serving the African market. I turn frustrated users into loyal customers. --- ## 🌟 Why Choose Me? - **Native Hausa & Fluent English** – I understand the culture, not just the words. - **Lightning Fast** – Email replies within 2 hours, instant replies on live chat. - **Customer Retention Expert** – I de-escalate angry customers and keep them happy. --- ## 📧 Sample Email (English) **Subject:** We are here to help! Dear Customer, Thank you for reaching out to us. We have received your inquiry and are working on resolving it as quickly as possible. You will hear back from us within 2 hours. Best regards, **Sumayya Shuaibu** --- ## 📧 Sample Email (Hausa) **Subject:** Mun sami sakonku! Barka dai, Na gode da tuntubar mu. Mun sami tambayar ku kuma muna aiki don magance ta cikin sauri. Za mu sake tuntubar ku cikin awa 2. Nagode, **Sumayya Shuaibu** --- ## 💰 My Services & Pricing | Service | Description | Price | | :--- | :--- | :--- | | **Live Chat Support** | 24/7 instant replies for your app or website | **$20 / hour** | | **Email Support** | Professional replies to customer tickets | **$15 / hour** | | **Hausa Translation** | Fix awkward Google-translated text in your app | **$30 / page** | | **Custom Support Package** | Daily coverage (Chat + Email combo) | **$100 / day** | --- ## ⏰ My Availability - **Live Chat:** Available 24/7 (or as scheduled). - **Email:** Guaranteed reply within 10 minutes. - **Time Zone:** Flexible (I work with founders worldwide). --- ## 📞 Let's Work Together I am available immediately. Let me handle your customers so you can focus on coding! 📧 **Email:** sumayyahsahmad2020@gmail.com 🔗 **GitHub:** github.com --- *Let's build a great customer experience for your users!*