Influence of E-Governance Strategies on Service Delivery in Trans-Nzoia County-Kenya

The purpose of the study was to establish the influence of e-governance strategies on service delivery in Trans-Nzoia County, Kenya. The specific objectives was to establish the effect of e-procurement strategy on service delivery in Trans-Nzoia County, Kenya, to evaluate the influence of e-health strategy on service delivery in Trans-Nzoia County, Kenya, to determine the influence of e-tax strategy on service delivery in Trans-Nzoia County, Kenya, and to find out the influence of e-human resource management on service delivery in Trans-Nzoia County, Kenya. The study was guided by technology acceptance theory, and disruptive innovation theory. This study adopted a descriptive survey research design. The target population of the study was 53 ICT staffs. The study utilized the census technique in coming up with the sample size of 53. Questionnaire was the main tool for data collection. A pilot study was conducted to test the validity and reliability of the research instruments. Research experts, comprising the supervisors, ensured that the content especially the questionnaire was relevant and appropriate for the study, ascertained content validity of the instrument. The study used Cronbach’s coefficient alpha to determine the reliability coefficient of the questionnaire. Data that was collected was checked for accuracy, cleaned and coded to facilitate analysis. Analysis was done using descriptive statistics that included frequencies, mean, percent, standard deviation as well as inferential statistics. The data was analysed with the aid of SPSS Version 25.0. Analysed findings were presented using tables and figures. The study findings were that E-procurement strategy had a positive and significant effect on service delivery (β=0.401, p<0.05), E-health strategy had a positive and significant effect on service delivery (β=0.463, p<0.05), E-tax strategy had a positive and significant effect on service delivery (β=0.331, p<0.05) and E-human resource management had a positive and significant effect on service delivery (β=0.510, p<0.05). This study concluded that E-procurement strategy, E-health strategy, E-tax strategy and E-human resource management had a positive significant effect on service delivery. The study therefore, recommended that ICT staff in the County should make more efforts in carrying out E-procurement strategy, E-health strategy, E-tax strategy and E-human resource management in order to service delivery.