User Experience Evaluation in eModeration: The Case of Higher Education Institutions in Developing Countries

Part 9: Learning and Education International audience While the need for the moderation of examination scripts as part of quality assurance is globally undisputable, moderation associated risks and challenges are more pronounced in developing countries. eModeration (online moderation of examination scripts) can improve the user experience of an examination moderation process while lowering the risk of losing scripts and delaying the moderation process. Various factors could contribute to resistance against implementing and adopting eModerate systems in Higher Education Institutions, ranging from human factors to technical issues and organisational resistance to change. The focus of this study is on the human factors involved in eModeration, i.e. the factors influencing the user experience when using eModeration. The research uses a design science research methodology, which includes the design, development and testing of a User Experience Evaluation Framework for eModeration. The contribution of this paper is the demonstration of how eModeration (e-Service) is relevant to Higher Education management, as well as the provision of some insights regarding eModerators’ user experience of an existing system. The resultant artifact is a validated User Experience Evaluation Framework for eModeration, which can be used to improve human experience of electronic moderation with an emphasis on improving the quality of educational assessment practices in developing countries.