Users Behavioral Intention Towards eGovernment in an African Developing Country

Ever since international emergence of the Internet, huge amounts of money have been invested on e-Government globally. Nevertheless, many African countries have recorded unsuccessful eGovernment initiatives. Optimal results are not exclusively dependent on technological innovation but combination of technologies and active participation of citizens. There is plethora of qualitative discussions on eGovernment with inadequate substantial quantitative study on the influence of trust on the adoption of eGovernment services in African developing economies. The unified theory of acceptance and use of technology (UTAUT) and the Web Trust model was integrated to investigate citizens' intention to use eGovernment services. Data relating to the constructs were collected from 310 respondents that participated in this study. Performance Expectancy, Effort Expectation, Facilitating Conditions and Trusting belief emerged as significant determinants of intention to use eGovernment services. Lastly, practical implications of the results are reported with discussion for further studies.