An Investigation into Change Request Handling Processes Used by Project Managers

Abstract This study investigates how project managers handle change requests and assesses the effectiveness, challenges, and improvement strategies used in project environments. A quantitative, cross-sectional survey approach was employed, and data was collected from 180 respondents across industries, with 56.7% male and 43.3% female participants, ensuring diverse representation. A structured questionnaire using a five-point Likert scale was administered, and reliability testing produced a strong overall Cronbach’s alpha of .871, confirming internal consistency. Statistical analysis was conducted using SPSS, including regression and ANOVA. Findings indicate that tools and technology significantly support effective handling (β=.312), while communication quality remains a notable challenge (β=.187). Training effectiveness emerged as an important improvement factor (β=.220), and process simplification also showed a positive impact (β=.199), highlighting its value in reducing complexity. Although the predictive strength of some models was moderate, results emphasize that efficiency in handling change requests depends on technological adoption, structured workflows, and continuous skill development. Overall, the study concludes that improving communication, enhancing automation, and strengthening organizational clarity can help reduce delays, improve traceability, and support better project outcomes. The findings contribute actionable insights for organizations seeking to strengthen change governance and improve project success rates. Keywords: project Managers, Project Environments, Five-Point Likert Scale, Reliability, SPSS, Effective Handling, Skill Development and Improve Traceability