Challenges of Transitioning From Manual to Digital Registration: A Case of Application for National Identification Card in Arumeru District, Tanzania

This study explored the persistent challenges affecting the shift from manual to digital registration of National Identification Cards in Arumeru District, Tanzania, focusing on how digital literacy, internet connectivity, and cultural or habitual preferences influence citizens’ adoption of the online platform. The research problem arose because, despite the national move toward digital registration systems, many applicants continued to experience delays, errors, and frustrations, mainly due to limited technological readiness and inadequate user support. A quantitative cross-sectional design was employed, involving 148 respondents selected through simple random sampling. Data collection relied on structured questionnaires and the analysis involved descriptive statistics, correlations, and regression models. Results showed that digital literacy, connectivity, and cultural resistance each had significant effects on online registration uptake, while transition support strategies exerted a very strong mediating influence that enhanced overall adoption. The study concluded that digital registration cannot succeed without improving user capacity, strengthening infrastructure, and addressing community perceptions. It recommends expanding digital literacy programs, improving rural internet access, and promoting trust building through clear communication.