CONFLICT MANAGEMENT AND PERFORMANCE OF BANKS IN PORT HARCOURT, NIGERIA

Abstract This research investigates the impact of conflict management practices on the performance of commercial banks in Nigeria's South-South area. Unresolved disagreements can divert resources from production, resulting in suboptimal performance. However, well-managed disagreements can lead to new ideas, better connections, and progress within the organization. The study employs a survey research approach informed by Resource-Based Theory and Unitary Theory, gathering data through structured questionnaires sent to staff members of selected banks. Results show that collaboration tactics significantly improve organizational performance by cultivating mutual respect, innovation, and enhanced team dynamics. Avoidance methods have inconsistent results and may be detrimental if excessively used, as they may conceal problems that reemerge. Compromising techniques, while successful, sometimes provide only partial pleasure and have a diminished impact relative to teamwork. The research suggests that proficient conflict management positively impacts staff productivity, satisfaction, and customer service delivery within the banking industry. To improve dispute resolution skills, it suggests making conflict management rules part of the organization, providing training, encouraging a healthy workplace culture, and setting up employee aid programs.