Contribution of the New Technologies of Information and Communication in Patients’ Security in Lubumbashi Clinics University

Introduction: in the health domain, new technologies of information and communication have brought up fantastic contribution according to the quality of care and the security of patients. Objective: this preliminary approach has to describe and to determine the contribution of NTIC (New technology of information and communication) to improve the quality of the security of patients in the university clinics of Lubumbashi. Method: The study of this work took place at the University clinics of Lubumbashi from April up to August 2019. The descriptive analysis has been selected as a method in the quantitative approach. The collection of data has been done through a set of questions. After choosing judiciously, only the welfare officers at last fourteen (14) investigated people were chosen. Outcome: computers (in 85, 7% of wards and also telephones for them (14, 3%) were found again. During the investigation, 14, 28% of computers were broken down. Those machines were used for stocking and archiving information (53, 85% of services, invoicing (in 15, 38), the transmission of information 15, 38% and 7, 69% were using these computers and telephones for the administration in secretary’s office. Nevertheless, 71, 4% of investigated people have confirmed that the new technologies of information and technologies have contributed for the safety of patients. Whereas 14, 3% of patients were complaining for being dehumanized when using the NTIC. Conclusion: to University Clinics, their use of NTIC still is limited. Services are only equipped with computers and mobiles. These technologies should be really integrated and used for improving the quality of care and the safety of patients.