Critical Success Factors Of Leading IS Projects (The Case Of Ethio Telecom Information System Projects)

The main objective of this research is to identify the critical success factors that prevail in leading projects in ethio telecom particularly in the case of information system projects. The research adopted both qualitative and quantitative approach and descriptive research design. Primary data were collected using questionnaire and through conducting interview with Information system implementers in ethio telecom. The collected data were analyzed using SPSS Version 20 and Microsoft Excel. The major finding of the research indicated that from the selected Critical Success Factors; Goal & Scope Determination, Management Support, Project Team, User Requirement, Communication, and Change Management are well addressed and implemented in the company. However there is gap in Planning and monitoring & Leadership of projects. Senior Management Decision making and resolving transcend issues are some of the challenges project managers face. To curb the problems, recommendation given to implement project planning and monitoring method, empower project managers and to assign empowered expertise in leading projects