Customs and Revenue Reforms in Ethiopia; Case Study of Asycuda++

This research paper was conducted on the area of Customs and Revenue Reforms in Ethiopia by taking a case study of ASYCUDA++ which is an extension of reform program on Service Delivery. The adoption of ASYCUDA in the operations ERCA was due to its wide range of benefits in simplifying the functions of the Authority. But despite of the benefits, during the implementation stage there are problem which affects its efficiency like frequent break downs, lack of training on the system and deliberate human interference. Thus due to the gap created in the planning stage and implementations, this paper was prepared to study and make analysis on the practice, performance and challenges of ASYCUDA. During the process of studying a non-random purposive sampling technique were used to select the sample size from both ERCA employee and customers. On this regard a sample size of 200 respondents were selected and the response which was generated from respondents were processed and analyzed using SPSS. Thus As part of the system strengths and weakness, the study gives a recommendation on the planning stage whenever new programs are implemented, they have to compatible to the existing situation. In addition, induction and training programs must be provided together with implementation