Deploying Digital Technologies to Enhance Performance in Zambian State-Owned Enterprises (SOEs): A Case of ZAMTEL

This study provides a systematic examination of how digital transformation initiatives-including automation, enterprise resource planning (ERP), data analytics, and e-governance platforms-are being implemented within ZAMTEL to enhance operational efficiency, financial performance, and service delivery. The research evaluates the extent of digital adoption, its measurable impacts, and the institutional challenges hindering full-scale integration. By analyzing comparative cases from Africa and Asia, the study proposes a strategic roadmap for scaling digital transformation across Zambia’s SOE sector.