Abstract The telecommunication industry is one of the service industries that is mo
Purpose Using social exchange theory as a contextual backdrop, this study aims to better understan
The study examined the determinants of customer satisfaction in MTN Ghana Limited. The variables of
Purpose: The purpose of the study was to determine the effect of corporate governance on financial
The purpose of the study was to examine the effect of strategic planning on change management in the
This study examines the effect of customer support services and service assurance on customer satisf