Exploring User-Uptake of Digital Contact Tracing Apps - A Practitioner Guide - Module 6. Case Study - South Africa.pdf

This module aims to explore Digital Contact Tracing (D-CT) developed and implemented in South Africa for the COVID-19 response. Focus is on their D-CT app, COVID Alert SA, and understanding user-uptake. The case study begins with a brief overview of the country’s overall response to COVID-19 and the impact of the virus on the country. Following, we explain South Africa’s app by describing, how it emerged, how it is designed and functions, how users engage with the app across the whole user-engagement process, and what user-uptake looks like in the country. The next section describes the main factors that emerged in our research for this country that suggest influencing user-uptake within the country’s context including communications & misinformation, accessibility & inclusion, public trust, and response infrastructure. This section ends with a brief conclusion