abdoalsir/patient-satisfaction-eleskan75-2025

Cross-sectional assessment of patient satisfaction (N=357) at Eleskan75 Primary Healthcare Center, Karary Locality, Khartoum, during the 2025 Sudan conflict; descriptive statistics, t-tests, ANOVA, Pearson/Spearman correlations, multiple linear regression, and ordinal logistic regression. # Patient Satisfaction in Primary Healthcare Settings During the War in Sudan — Eleskan75 Center, 2025 **Study type:** Cross-sectional, institution-based descriptive study **Degree level:** Clinical MD Degree in Family Medicine **Institution:** Sudan Medical Specializations Board **Sample size:** N = 357 patients **Data analyst:** Abdulrahman Sirelkhatim --- ## Background The ongoing armed conflict in Sudan, which escalated dramatically in April 2023, has caused one of the world's most acute humanitarian crises. Khartoum State — the country's political and demographic centre — suffered extensive infrastructure damage, mass displacement, and the near-collapse of public health services. In this context, primary healthcare facilities have become the first and often the only point of contact between conflict-affected populations and any form of organised medical care. Eleskan75 Primary Healthcare Center, located in Karary Locality on the western outskirts of Omdurman, is one such facility. Before the conflict, the centre served roughly 80 patients per day across departments including family medicine, dentistry, nutrition, maternal and child health, and mental health. By late 2024, daily attendance had risen to between 150 and 200 patients, with a monthly frequency exceeding 5,000 visits, driven largely by the influx of internally displaced persons (IDPs) from conflict-affected areas of Khartoum. Patient satisfaction is a widely used, multidimensional indicator of healthcare quality. In conflict settings, it captures whether facilities can maintain adequate standards of care — in terms of provider competence, interpersonal treatment, physical environment, waiting times, and availability of medicines — under extreme structural and logistical pressure. Despite a growing body of research on healthcare in conflict zones globally, published evidence on patient satisfaction in Sudanese primary care settings during the current conflict is extremely limited. This study …