Abdulazeem2004/roundbox-ai-customer-support-chatbot

This project is a production-ready AI-powered customer support chatbot designed for RoundBox Nigeria. It automates responses to common customer inquiries, captures qualified leads, and escalates complex requests to human support when necessary. ## 📑 Table of Contents - Project Overview - Problem Statement - Solution Overview - Key Features - Architecture - Technology Stack - Cost Considerations - Live Demo - Project Documentation - Future Improvements ## Project Overview roundbox-ai-customer-support-chatbot This project is a production-ready AI-powered customer support chatbot designed for RoundBox Nigeria. It automates responses to common customer inquiries, captures qualified leads, and escalates complex requests to human support when necessary. ## Problem Statement RoundBox receives frequent customer inquiries regarding services, pricing, and business hours. Manual handling of these requests leads to delayed responses, missed leads, and increased workload for the support team, especially outside business hours. ## Solution Overview The chatbot provides a 24/7 conversational interface on the RoundBox website that: - Instantly answers frequently asked questions - Collects customer contact information for lead generation - Escalates conversations to human agents when required - Scales automatically based on traffic using AWS serverless services ## Key Features - Natural language understanding using Amazon Lex - Secure backend powered by AWS Lambda and API Gateway - conversation flow using Bedrock - Serverless, pay-as-you-go architecture - Deployed and accessible via a public URL ## Architecture ## Technology Stack Frontend: - React - s3 + cloudfront Backend: - Amazon Lex (V2) - AWS Lambda (Node.js 20) - Amazon API Gateway (HTTP API) - Bedrock Deployment: - cloudfront ## Cost Considerations The solution uses a serverless, pay-as-you-go model. There are no fixed infrastructure costs, making it cost-effective for small and medium-sized businesses while remaining scalable for higher traffic. ## Live Demo 🔗 Live URL: d3gouzaii2mfd0.cloudfront.n… ## Project Documentation ## Project Documentation - Statement of Work (SOW) - Standard Operating Procedure (SOP) - Project Scoping Document …