abrehamashebir/KAIM-week2-fintech-reviews

The project focuses on analyzing customer satisfaction with mobile banking apps from three Ethiopian banks by scraping and analyzing Google Play Store reviews. it mainly focuses on collecting user feedback, performing sentiment and thematic analysis, storing data in an Oracle database, and providing actionable recommendations. # KAIM-week2-fintech-reviews This repository contains a full pipeline for scraping, analyzing, and visualizing Google Play Store reviews for mobile banking apps of three major Ethiopian banks: CBE, BOA, and Dashen Bank. The goal is to uncover key insights into customer satisfaction and provide actionable recommendations for app improvement. ## 📁 Project Structure ``` bash KAIM-week2-fintech-reviews ├── datasets │ ├── processed │ │ └── sentiment_theme.csv │ └── raw │ ├── cleaned_reviews.csv │ └── reviews.csv ├── notebooks │ ├── __init__.py │ └── review_analysis.ipynb ├── plots ├── README.md ├── scripts │ └── __init__.py ├── src │ ├── initialize.py │ ├── __init__.py │ ├── preprocessor.py │ ├── __pycache__ │ │ ├── initialize.cpython-312.pyc │ │ ├── preprocessor.cpython-312.pyc │ │ └── scraper.cpython-312.pyc │ └── scraper.py └── test └── __init__.py ``` ## 🚀 Challenge Overview - ✅ Scrape Google Play Store reviews - ✅ Clean and preprocess review data - ✅ Perform sentiment and thematic analysis using NLP - ✅ Store data in an Oracle database - ✅ Generate business insights and visualizations --- ## 🏦 Banks Analyzed - **Commercial Bank of Ethiopia (CBE)** - **Bank of Abyssinia (BOA)** - **Dashen Bank** --- ## Getting Started 1. Clone the repository: ```bash git clone github.com cd KAIM-week2-fintech-reviews ``` 2. Install dependencies: ```bash pip install -r requirements.txt ``` 3. Explore the notebooks in the `notebooks/` directory. ## Requirements - Python 3.8+ - See `requirements.txt` for full dependencies ## License This project is licensed under the MIT License. ## Author Abreham Ashebir ---