jkaminju/openchs-ai-assistant

OpenCHS AI Assistant - Intelligent call documentation for GBV & child protection helplines across Africa. Auto-fills case forms, detects critical risks, returns 16,000 hours monthly to survivor care. # OpenCHS AI Assistant 🤖 **Intelligent Call Documentation for GBV & Child Protection Helplines** --- ## 🏆 Award **Runner-Up - Judges' Favorite** MSIS 549 GenAI & Agentic Fair, February 2026 --- ## 📌 Overview OpenCHS AI Assistant transforms how counselors document cases of gender-based violence (GBV) and child abuse across Africa. By automatically extracting structured information from natural conversations, it reduces documentation time by 60% and returns **16,000 hours monthly** to direct survivor care. **Current Deployment:** 5 countries (Kenya, Uganda, Tanzania, Lesotho, Somalia) | 200+ counselors | 120,000+ calls monthly --- ## 🚨 The Problem Call centers handling child abuse and GBV cases face critical challenges: - **Administrative Burden**: Counselors spend **60-70% of call time** filling detailed forms instead of supporting survivors - **Scale Challenge**: **120,000 calls monthly** means thousands of hours wasted on paperwork - **Delayed Risk Detection**: Critical cases may not be flagged quickly enough - **Service Gaps**: Every delayed response could mean a child remains in danger **Impact:** Time spent on forms = Less time helping survivors when they need it most. --- ## ✨ The Solution ### Phase 1 MVP (Deployed) **Intelligent Call Transcription & Auto-Form Filling** - 🎯 **Auto-Extraction**: Extracts 19 structured fields from natural conversation - ⚡ **Lightning Fast**: 91%** - ✅ Processing latency: **<1 second** - ✅ Zero false negatives on critical risks - ✅ Runner-up award - Judges' Favorite ### Real-World Deployment - ✅ **60% reduction** in documentation time - ✅ **40% increase** in calls handled per counselor - ✅ Form completeness: **75% → 95%** - ✅ Deployed in **5 countries** - ✅ Serving **120,000+ survivors monthly** --- ## 🚀 Future Roadmap ### Phase 2: Multilingual Support - Real-time translation for 10+ African languages - NLLB-200 integration - Expand accessibility to non-English speakers ### Phase 3: AI Quality Assuranc …