moslemichaoui/AURA

AI Customer Support Console (Aura) with Dual Agent Modes (Copilot & Auto-Pilot), auto-triage, and multilingual support (FR, EN, AR, Darija). 🤖 AURA — AI Customer Support Console Aura is a production-ready, high-performance customer support agent console built with Next.js, React, Tailwind CSS, and Anthropic Claude. It features real-time ticket auto-triage, dual operating modes (Copilot and Auto-Pilot), zero-error JSON response parsing, and native multilingual support tailored for both global and local e-commerce workflows. ✨ Key Features Dual Agent Modes: Copilot Mode (Human-in-the-Loop): Generates AI draft replies into the response input for review, editing, and manual sending. Auto-Pilot Mode: Automatically responds to customer tickets and updates metadata in real time. Auto-Triage & Live Metadata: Automatically extracts category, priority, customer sentiment, required action, and language. Multilingual & Cultural Context: Native handling of English, French, Modern Standard Arabic, and Tunisian Arabic (Darija / Franco-Arabe). E-Commerce Ready: Built-in flows for order tracking, refunds, payment on delivery (Cash on Delivery), and account resets. Fail-Safe Response Parsing: Resilient JSON extraction and regex sanitization to guarantee zero dashboard crashes. 🛠️ Tech Stack Framework: Next.js / React AI Integration: Anthropic SDK (claude-3-5-sonnet / claude-3-haiku) Styling & UI: Tailwind CSS + Lucide React Icons Language: TypeScript / JavaScript 🚀 Quick Start Prerequisites Make sure you have Node.js (v18 or higher) installed on your system. Setup Instructions Clone the repository Bash git clone github.com cd AURA Install dependencies Bash npm install Configure environment variables Create a .env.local file in the root directory and add your Anthropic API key: Extrait de code ANTHROPIC_API_KEY=your_anthropic_api_key_here Run the development server Bash npm run dev Open localhost in your browser. 📦 Production Deployment Build the optimized application for production: Bash npm run build Start the production server: Bash npm start