A civic tech framework for digitizing market stall licensing and enhancing economic visibility for informal traders in Bulawayo, Zimbabwe.
# Project OpenMarket: Digitizing the Hustle
### *A Framework for Inclusive Urban Governance and Digital Licensing in Bulawayo*
---
## 📌 Project Overview
**Project OpenMarket** is a digital governance initiative designed to bridge the "Visibility Gap" between municipal authorities and informal traders. By documenting the barriers to market stall licensing, this project proposes a **Mobile-First Licensing Framework** that reduces bureaucracy, increases revenue transparency, and fosters economic dignity.
---
## 🚀 About the Architect
**Nozithelo Moyo** *Distinction in Global Media Industries Scholar | Strategic Communications Expert* Recipient of the **2023 CSO Best Practice & Innovation Award**. Focused on using digital narratives to drive systemic change in the Global South.
---
## 📂 Repository Structure
* `audit/`: Contains field research data and stakeholder interview summaries.
* `policy-brief/`: A strategic document for municipal leaders.
* `mockups/`: Visual designs of the proposed user interface.
---
## 📬 Connect with me
I am open to collaborations on civic tech, digital governance, and social innovation projects.
---
## 📄 License
This project is licensed under the **MIT License** - see the LICENSE file for details.
## 📱 User Experience (UX) Mockup: The "OpenMarket" Bot
To ensure inclusivity for vendors with varying levels of digital literacy, Project OpenMarket proposes a **WhatsApp-based Conversational UI**. This bypasses the need for high-storage apps and works on both basic smartphones and feature phones.
### **Proposed Interaction Flow: License Renewal**
**User:** `Hi`
**OpenMarket Bot:** > 👋 Welcome to **Project OpenMarket Bulawayo**.
> I am your Digital Licensing Assistant. How can I help you today?
>
> 1️⃣ **Renew My License** > 2️⃣ **Check Application Status** > 3️⃣ **Report an Issue** > 4️⃣ **Help & FAQs** **User:** `1` (Renew My License)
**OpenMarket Bot:** > Please enter your **Stall Number** (e.g., EG-402) or scan the **QR Code** on …