TshegofatsoMkhabela/HealthLine

This solution aims to solve South Africa's emergency dispatch crisis using automated emergency triage, micro-location mapping for unmapped areas, and offline-first medical profiles. # Healthline: Emergency Medical Dispatch for South Africa A citizen-facing app that ties every emergency request to a government-verified identity, carries a paramedic-ready medical profile, pinpoints the patient even where GPS fails, and routes the call to the fastest available responder, private or public. Think an "Uber" service re-engineered for South African realities: a split public/private ambulance system, informal settlements with no street addresses, GPS that dies indoors, and hospitals that turn ambulances away when they are full. --- ## Executive Summary **Current state.** South Africa's EMS runs as two disconnected tiers, public and private, with the public side short roughly 2,000 ambulances and reaching only 28% of urban calls in time, while patients go unfound, ambulances arrive blind, and prank calls clog the system. **Goal state.** We want a trust-and-routing layer that verifies the requester, gives responders a verified medical summary, locates the patient anywhere, dispatches the closest ambulance, and pre-warms the right hospital. **Constraints.** Government ambulances can't be dispatched by software, POPIA keeps medical data on-device, hospitals have no integration point, GPS fails indoors and in settlements, and abuse must be blocked at identity check. **Solution.** One orchestration app that verifies identity, carries a doctor-signed profile, resolves location in two layers, routes across private or public EMS, and hands off records by scan, built on tools South Africa already has. --- ## How It Works Two phases: a one-time **setup**, then the **emergency loop**. ### Setup (done once) 1. **Verify identity.** The user enters their 13-digit ID number and takes a *liveness selfie*, a selfie that proves a live person is present rather than a held-up photo. This is checked against the **Department of Home Affairs (DHA)**, the national identity registry, using **Smile ID** (the same identity-check service South African banks use). 2. * …