Improvement of Mobile Network Performance Ranking Using QoSKPI Index in Nigeria

This article introduces a novel approach to enhancing mobile network operator (MNO) performance ranking in Nigeria through the development and implementation of a Quality of Service Key Performance Indicator (QoSKPI) Index. As mobile technologies evolve and reliance on mobile services increases, the need for robust and comprehensible network performance metrics becomes critical. This study addresses gaps in current methodologies, which often assess Quality of Service (QoS) parameters independently, by aggregating multiple QoS Key Performance Indicators (KPIs) into a single comprehensive metric. By applying the Analytical Hierarchy Process (AHP), the research develops a QoSKPI Index that combines various network performance indicators into a unified ranking system. This index is validated against consumer complaints and empirical data to ensure its relevance and accuracy in reflecting the actual network performance experienced by users. Significant findings illustrate the utility of the QoSKPI Index in benchmarking MNOs' QoS performance, providing a clear empirical basis for ranking that can influence user choice and regulatory strategies aimed at enhancing network quality across Nigeria.