Information seeking behaviour of beggars in Accra

Purpose It is evident that human existence is highly dependent on information. Information is considered to be an essential right of every single individual to sustain life and enjoy it as well. The benefits of looking into the information behaviour of people can, therefore, not be overemphasised. However, there is a yawning gap in research conducted into the information behaviour of marginalised groups such as beggars. This study aims to investigate the information seeking behaviour of beggars in Ghana. Design/methodology/approach Through a case study design, the study used a qualitative approach and interpretivist paradigm to look into this phenomenon. In total, ten beggars were sampled from the beggar population in Accra through the use of convenient and snowball sampling techniques. A semi-structured interview schedule was used as data collection tool to solicit responses from the participants. Findings The study revealed that beggars in Accra lacked understanding of their information needs, although they were heavily dependent on information for their tasks and survival. Again, the findings of the study showed that beggars were faced with information seeking barriers such as illiteracy, lack of information literacy skills and financial resources. The study recommends the need for stakeholders to look into the social welfare and literacy needs of beggars. Originality/value The authors consider the study original both in conceptualisation and design. The main question being interrogated stems from identified gaps in the literature and the study intends to fill these knowledge gaps. The study’s originality also stems from the fact that there is a paucity of information on the subject of study in the context of Ghana.