Knowledge Management Implementation Strategy for Knowledge Management Systems in Two Mobile Telecommunication Companies Namibia

Rationale of Study – This article presents the findings of a study on the knowledge management (KM) implementation strategy for two mobile telecommunications (MT) companies in Namibia.Methodology – The case study used a mixed-methods approach via convergent parallel design. This permitted the concurrent gathering of quantitative and qualitative data for the study. The study used simple random sampling via probability sampling to identify 309 respondents. An online survey distributed 329 questionnaires, and 200 were received with a 60.79% response rate. A purposive sampling technique was employed for the qualitative phase; 11 participants were interviewed out of the planned 20.Findings – The study found that neither KM implementation strategies nor a department or section dedicated to organisational KM exist, necessitating a KM implementation strategy for KMS for effective KM practices in two MT companies in Namibia. The study also identified potential barriers to KMS, such as the complexity of employee attitudes, the dearth of use of specific KMS, and the organisational KM corporate work culture.Implications – This study's findings could expand academicians', KM researchers', and organisations' understanding of the importance of organisational KM implementation strategy for KMS to be effective and efficient in MT companies in Namibia.Originality – This study is the first on KM implementation strategies for KMS to influence knowledge management practices in Namibia.