Literature has established that soft skills are required in the ever-changing world of work. Student self-determination has proven to have a positive impact on student retention and success. In a distance learning institution in Namibia, attrition rates have been high, with higher than average numbers of students either dropping out or performing poorly in their online learning programmes. Using a qualitative research approach, this study sought to determine the Institution's online learning students' experiences regarding self-determination using Ryan and Deci's (2000) Self-Determination Theory. Data were analyzed using Interpretive Phenomenological Analysis (IPA), a qualitative research method that emphasizes participants' perspectives and lived experiences. The study used thematic analysis to understand the relation between self-determination and institutional support online students enrolled in a Bachelor of Education course receive. The findings revealed students who managed their time effectively, funded their own studies possessed more self-efficacy, motivation and resilience. However, challenges of poor tutor engagements, internet connectivity, physical limitations, financial support and poor motivation increased the possibilities for dropping out.