Strategies for Managing E-Records for Good Governance

Management of e-records has become an exponential factor that requires adequate consideration and planning in this era of digital technology. The use of e-records becomes significant such that e-government must implement its management for good governance in the public sector. As government of Eswatini is pursuing strategies to implement e-government, strategies to enhance the effectiveness of e-government programmes and operation becomes essential. This would help promote transparency, accountability, and good governance using information and communication technologies. The objective of this chapter is to determine infrastructure and strategies for managing e-records in an e-government context, to determine the risks of managing e-records as a strategic resource, and lastly, to look at prospects of e-records management in Eswatini. The chapter reviews the situation in Eswatini, drawing from other cases in the world.