Sustainable E-Hailing Mobility Services in Nigerian Cities: Issues and Policy Direction

Abstract The emergence of e-hailing services has started to play an important role in the mobility of goods and people in most Nigerian cities. The e-hailing platform connects individual drivers to potential users. Taking advantage of the country’s underdeveloped public transport system, high population, and rapid urbanization, the e-hailing mobility services have now grown exponentially from two (2) operators in 2014 to twenty-two (24) operators by 2022 across Nigeria’s major cities. However, where the regulatory framework is yet to be determined in many cities across Nigeria, the e-hailing services are now faced with significant operational challenges, which threaten their sustainability. The study adopted a desk research method and examined the mode of operation and issues of e-Hailing mobility services in Nigerian cities. It suggested strategies to enhance sustainable e-hailing services in Nigeria's cities.