Customer relationship management (CRM) is a practice which is being adopted by many industries becau
The knowledge-based theory of organizations affirms that knowledge creation explains why some organi
The purpose of this study is to explore how employees reacted by the manifestation of resistant beha
The rapid development in the telecommunication industry has raised a question about the organization
The telecommunication industry is continuing to change and mounting a lot of pressure towards effici
Abstract The current study aims to measure the effect of digital transformation on employment in Eg