The Role of Trustor Belief in Trust Repair: An Organizational Justice Perspective

Abstract: The need to investigate strategies for restoring trust has arisen from the reduction in organizational trust. There have been a shitload of studies conducted on the relationships between trust in organizations in the pass, however this research explores the complex dynamics of restoring trust in organizations, emphasizing the critical roles that trustor belief and organizational justice play. The study investigates the effects of distributive, interactional, and procedural justice on trust repair while also analyzing the moderating role of trustor belief. It does this by drawing on an extensive review of relevant literature. A cross-sectional survey with 400 participants from a range of organizational roles was conducted as part of the research methodology across 60 manufacturing companies in Ghana. To confirm the validity and reliability of the constructs, a thorough analysis of the data was conducted using SPSS version 24 and Amos-SEM techniques. The results validated the significance of fairness in processes, results, and interpersonal interactions by showing a positive and significant relationship between organizational justice dimensions (procedural justice, distributive and interactional justice) and trust repair. Furthermore, the research revealed that trustor belief is a critical factor in enhancing the positive correlation between organizational justice and trust restoration. The practical and policy implications of this study emphasize the need of developing justice perceptions and trustor beliefs to support trust restoration within organizations, while the theoretical implications of this research lead to a more understanding of trust repair mechanisms. The study advocates for more investigation into other factors impacting trust restoration. Keywords: Organizational Justice, Organizational Trust, Trust Belief, Trustor Repair. Title: The Role of Trustor Belief in Trust Repair: An Organizational Justice Perspective Author: Shadrack Notob Dackyirekpa, Timothy Masuni Nagriwum, Comfort Andoh International Journal of Recent Research in Commerce Economics and Management (IJRRCEM) ISSN 2349-7807 Vol. 10, Issue 4, October 2023 - December 2023 Page No: 70-83 Paper Publications  Website: www.paperpublications.org Published Date: 08-December-2023 DOI: doi.org Paper Download Link (Source) paperpublications.org