The Role of Ugandan Public Universities in Promoting Accessible Information and Communications Technology

Abstract Information and communications technology is indispensable for many aspects of life. Information and communications technology design, however, often overlooks the needs of users with disabilities. And even when accessible apps are available for purchase, they can be unaffordable for individuals and institutions in developing countries. Information and communications technology (ICT) is a legislative priority in Uganda, but little is known about the availability and use of accessible ICT services by persons with disabilities in its public universities. Hence, this cross-sectional survey explored the use of accessible ICT by 32 teaching and non-teaching staff in four public Ugandan universities. Positively, findings revealed that most of the staff were aware of national ICT laws and policies. Yet the provision of accessible ICT services remains low, with the most available accessible ICT services being the establishment of separate ICT laboratories; library environments; e-learning platforms; and payment systems. The major barriers to accessible ICT services in the universities were insufficient provision of computers; outdated computers; not enough internet-connected computers; dearth of technical support; meager ICT skills; and meager space. The findings reveal a clear need for collaboration on ICT infrastructure to ensure availability, accessibility, and affordability of ICT for persons with disabilities in higher-education institutions in Uganda.