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Towards a Citizen-Centric E-Government Service Index Model

Domaine:

digital infrastructure

Type de record:

paper
Créateur:
MohTarMoh
Éditeur:
IGI Global
Hôte:
The purpose of this chapter is three-fold. First, it proposes a novel E-Government Service Index (ESI) that is a citizen-centric maturity model. Second, the model uses Egypt's E-Government services as an experimental arena to spot the maturity of the provided services and highlights e-government development in Egypt. Finally, the chapter explores the impediments of citizen-centric e-government implementation within the Egyptian context and recommends specific interventions within the frame of the proposed model.

Visit

doi.org

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