Evaluating the Effectiveness of Online Language Learning Platforms for Non-Native Learners’ Mastery of Kiswahili: A User-Centric Perspective

This study investigates the efficiency of Online Language Learning Platforms (OLLPs) in facilitating Kiswahili acquisition among non-native learners. Through a structured questionnaire administered to 24 participants, the research examines the key features of popular Kiswahili Online Language Learning Platforms (KOLLPs). This includes interactive exercises, gamification, pronunciation aids, and cultural content. The findings reveal that KOLLPs with engaging and dynamic content significantly enhance user satisfaction and speaking skills. However, areas for improvement include insufficient cultural integration and challenges related to accessibility and technical support. Furthermore, the study underscores the importance of user-centred design in KOLLPs. This suggests that, enhanced platform features can meet the diverse needs of learners. This would promote greater proficiency in Kiswahili. Generally, KOLLPs can transform the language acquisition experience by making it more effective and inclusive for non-native speakers (NNSs), if existing gaps would be addressed along with incorporation of user’s feedbacks.