Christian-Opoku/MTN-CUSTOMER-CHURN

The MTN Churn Customer dataset focused on analyzing and customer churn for MTN Nigeria, one of Africa's largest mobile network operators. It is commonly used in data visualization. The dataset is available on Kaggle (e.g., MTN Nigeria Customer Churn) and has been adapted in projects like Excel or Power BI dashboards. # MTN-CUSTOMER-CHURN This project aims to analyze and predict customer churn for MTN, a telecommunications company. The goal is to identify which customers are most likely to stop using MTN’s services, understand the factors behind customer attrition, and provide actionable insights to reduce churn and retain customers. # OVERVIEW Understand and predict which customers of MTN are likely to churn (i.e. leave MTN service), and also identify the key factors that lead customers to churn. Provide actionable insights so that MTN can take intervention steps (offers, improved service, etc.) to reduce churn and retain customers. # DATA SOURCE The dataset was gotten from Kaggle [Download Here]MTN_CHURN.zip # DATA PREPARATION Cleaned missing values, and removing duplicates. # TOOLS Excel, Power Query, and Power BI # DASHBOARD MTN CUSTOMER CHURN, NIGERIA.