Investigating the usage of social customer relationship management (SCRM) and its impact on firm performance in the mobile telecommunication services: Egypt case

Determinants of Mobile Customer Relationship Management Adoption and Its Impact on Firm Performance in Kenya

Consumer Relationship Management and Its Effect On Organizational Performance Within the Telecommunication Industry of Ghana

Customer relationship management (CRM) is a practice which is being adopted by many industries becau

The Impact of Customer Relationship Management on Business Performance : The Mediating Effect of Innovation Capability

The motivation of this research is to assess the relationship existing between Customer Relationship

CUSTOMER SATISFACTION DETERMINANTS IN NIGERIA TELECOMMUNICATION FIRMS: THE CASE OF CUSTOMER SUPPORT SERVICES AND ASSURANCE

This study examines the effect of customer support services and service assurance on customer satisf

The Impact of Firm Size and E-commerce Usage on Business Performance on Hospitality Industry: A case of Libya

The hospitality industry is major service sector in most of developed and developing countries in th

The Moderating Effect of Environmental Turbulence on the Relationship Between Customer Relationship Management and Business Performance

This article mainly aims to verify the moderating role environmental turbulence plays on the relatio